Frequently Asked Questions.

Each Surprisebox is a carefully curated collection of premium products selected to delight. The exact items vary by box size and occasion, but every box is beautifully assembled in our signature black packaging with a gold ribbon — designed to make every unboxing moment truly unforgettable.

We offer three box sizes (all prices include GST):

🖤 Small Surprise Box — $54.95 (5+ premium items)
🖤 Medium Surprise Box — $99.95 (8+ premium items)
🖤 Large Surprise Box — $149.95 (12+ premium items)

Our boxes are curated by our team to ensure a premium, cohesive gifting experience. If you have specific requirements — especially for corporate orders — please get in touch and we'll do our best to accommodate.

Absolutely! During checkout, you'll find a gift message field where you can write a personal note. We'll handwrite or print it on an elegant A6 insert card and place it inside the box. 🖤

Our boxes already come in our signature premium black packaging with a gold ribbon. You can also add our Premium Gift Box Packaging upgrade at checkout for an extra special presentation.

We deliver Australia-wide via Australia Post. Standard delivery typically takes 2–6 business days depending on your location. Express options may be available at checkout. Once your order is dispatched, you'll receive a tracking number via email.

Yes! We deliver to every corner of Australia — metro, regional, and rural areas included. 🇫🇦

Once your order is fulfilled and dispatched, you'll receive a confirmation email with your Australia Post tracking number. You can track your parcel at auspost.com.au.

Yes! All prices on our website are inclusive of GST. No surprises at checkout. 🖤

Your happiness is our priority. If something isn't right with your order, please contact us within 7 days of receiving it and we'll make it right. We stand behind every box we send. 🖤

Yes! We love working with businesses for staff appreciation, client gifts, event gifting, and more. We offer bulk discounts for orders of 20+ boxes. Visit our Corporate Gifting page or email us at hello@surpriseboxs.com.au to discuss your needs.