Shipping policy
SHIPPING POLICY
Last updated: July 2026
Thank you for shopping with Surprisebox. We take pride in delivering beautifully curated gift boxes across Australia with care and speed.
Domestic Shipping (Australia-Wide)
We ship to all states and territories across Australia. Orders are processed within 1–2 business days of payment confirmation.
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days (where available)
Shipping rates are calculated at checkout based on your location and selected delivery method.
Order Processing
Orders placed before 12:00 PM AEST on business days are processed the same day. Orders placed after 12:00 PM AEST or on weekends and public holidays will be processed the next business day.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can use this to monitor your delivery in real time.
Delivery Delays
While we do our best to meet estimated delivery times, delays may occasionally occur due to high demand, carrier delays, or events outside our control. Surprisebox is not liable for delays once your order has been handed to the carrier.
Damaged or Lost Parcels
If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at, hello@surpriseboxs.com.au, and we will work with you to resolve the issue promptly.
Corporate & Bulk Orders
For corporate gifting or bulk orders requiring special delivery arrangements, please contact us directly at hello@surpriseboxs.com.au.