Refund policy

Due to the nature of our curated gift boxes, we do not accept change-of-mind returns.

If your order arrives damaged, defective, or incorrect, please inspect your order upon reception and contact us within 48 hours of delivery with photos at hello@surpriseboxs.com.au. We will evaluate the issue and make it right.

Non-returnable items:

• Perishable goods (food, chocolates, honey, tea)
• Custom or personalised products
• Personal care goods
• Sale items
• Gift cards

Returns address: 2 Chipp Court, Bella Vista NSW 2153, Australia

Items must not be sent back without first contacting us. Customers are responsible for return delivery costs unless the item is faulty or incorrect.

Refunds: Approved refunds will be processed to your original payment method within 10 business days. If more than 15 business days have passed, contact us at hello@surpriseboxs.com.au.

European Union: EU customers have a 14-day cooling-off period to cancel or return orders for any reason.

For questions contact us at hello@surpriseboxs.com.au