Refund policy
At Surprisebox, we take great pride in curating premium gift boxes delivered with care across Australia. Due to the nature of our products — which include perishable food items, personal care goods, and curated gift items — we do not accept physical returns.
Our Promise to You If something is wrong with your order, we will make it right. Contact us within 7 days of receiving your order at hello@surpriseboxs.com.au with your order number, a description of the issue, and a photo if damaged. We will offer a replacement, store credit, or full/partial refund.
Non-Returnable Items
- Perishable goods (including our Australian Snack Pack and food items)
- Personal care and beauty products
- Custom or personalised gift boxes
- Sale items and gift cards
Damaged or Incorrect Orders Contact us immediately at hello@surpriseboxs.com.au and we'll resolve it promptly.
Refunds If approved, refunds are processed within 5–10 business days to your original payment method.
Contact: hello@surpriseboxs.com.au