Our Promise

Returns & Exchanges

We want you to love every Surprisebox experience. If something isn’t right, we’re here to help.

Our Policy

  • Returns accepted within 14 days of delivery
  • Items must be unused and in original packaging
  • Due to the curated nature of our gift boxes, opened boxes cannot be returned unless faulty
  • Sale items and personalised products are final sale

Damaged or Faulty Items

If your order arrives damaged or with a faulty item, please contact us within 48 hours of delivery with a photo and your order number. We’ll arrange a replacement or full refund promptly — no questions asked.

How to Request a Return

01

Contact Us

Email us at hello@surpriseboxs.com.au with your order number and reason for return.

02

Receive Approval

Our team will review your request and respond within 1–2 business days with return instructions.

03

Send It Back

Pack the item securely and send it to the address provided. Return shipping costs are the responsibility of the customer unless the item is faulty.

04

Refund Processed

Once received and inspected, your refund will be processed within 5–7 business days to your original payment method.

Questions about a return? Contact our team and we’ll make it right.